Home > Frequently Asked Questions
A: For up to date information on COVID-19 statistics in Edmonton/Alberta, please visit the Alberta Health Services Website. Current Risk Level "Low".
A: As always, the safety and comfort of our guests is paramount. And while the chance of contracting the virus in Alberta remains low, further reducing your risk during your stay is our top priority.
We continue to prioritize our high standards of cleanliness, while implementing additional recommendations made by experts at Alberta Health Services. These include:
- Emphasizing increased hand-hygiene for both team members and guests
- Providing hand-sanitizer in public areas and high-quality disinfecting soap in washrooms
- Regularly disinfecting high-touch surfaces such as door handles, pin-pads, room key cards and elevator buttons with commercial strength disinfectant
- Supporting our team members who exhibit flu-like symptoms to stay home
A: As with any pandemic, we must all work together to stop the spread of the virus. Symptoms of illness can take up to 14 days to appear. To prevent the spread of illness, we encourage all guests to:
- Wash hands frequently, scrubbing thoroughly for 20-30 seconds
- Avoid contact with eyes, nose and face with unwashed hands
- Cover coughs and sneezes with the elbow or shoulder
- Sanitize frequently touched items such as cell phones, room key cards and car keys regularly
- Use caution when visiting areas with large amounts of people, including increased hand-washing and monitoring for symptoms
A: We encourage and support any staff member who feels ill in staying home as a preventative measure. Team members that have travelled outside of the country will be required to self-isolate for 14 days upon their return.
Our staff team has received information about how to stop the spread of the virus as it relates to their position within our hotel. Housekeepers, front desk, maintenance and administrative staff all play an important, yet distinct, role. In addition, we encourage staff to creatively problem-solve and take initiative to suggest new ways of keeping guests safe - we trust our team.
A: As cases of COVID-19 have been reported worldwide, countries have taken their own precautions to prevent contact spread. This ranges from increased screening at airports to closing their borders. If you are travelling internationally, please check before you leave! In addition to increased Alberta Health Services has recommended that every international traveller self-isolate for 14 days upon their entry to Canada.
Screening times at airports and borders may be longer than anticipated due to enhanced caution. Please ensure you arrive a minimum of 60 minutes prior to a domestic flight, and 90 minutes prior to an international flight.
A: Yes, there is a fully heated indoor waterpark with pool! In addition to a two-story waterslide and mushroom waterfall for kids of all ages and hot tub. The waterpark is open daily from 6am - 10 pm. Children under the age of 14 must be accompanied by an adult.
A: We recognize that despite your desire to stay with us, travel restrictions, illness, or social isolation to reduce the spread of the virus may prevent you from doing so. To support you, we have introduced an even more flexible cancellation policy and are removing restrictions for any direct to hotel booking. If you used a third party agency for your stay, please contact them directly.
A: Yes. Homefire Grill is a local favorite, open daily from 11 am. Affectionately known as "Edmonton's Best Kept Secret," Chef Kyle Duncan; deliciously inventive menu draws inspiration from Canadian culinary classics and the Aboriginal tradition of cooking on an open flame.
A: In addition to our onsite indoor waterpark, Complimentary Hot & Cold Breakfast, and the open-flame menu at Homefire Grill, guests love the value of staying with us at Wingate by Wyndham Edmonton West. Easy access to AB-216 makes Alberta business and sightseeing a breeze, while our quiet location offers a perfect reprieve when the day is done.
A: Top things to do in the largest mall of North America, West Edmonton Mall are:
- Make a splash at West Edmonton's Indoor Water Park
- Enjoy the thrills at Galaxyland, an indoor amusement park
- Explore Sea Caverns, an underground Aquarium
- Play sport at Ed's Bowling and On site Mini Golf course
- Skate at magical Mayfield Toyota Ice Palace
- World class shopping and dining experience
A: Top things to do in Edmonton, Alberta are
- Get close to nature at Elk Island National Park & Beaver Hills.
- learn history at Ukrainian Cultural Heritage Village.
- Enjoy horse drawn wagon or steam train at Fort Edmonton Park.
- Spend an afternoon at Western Canada's largest museum, Royal Alberta Museum.
- Muttart Conservatory.
- Edmonton Valley Zoo.
- Alberta Aviation Museum for aviation lovers.
- Explore science at TELUS World of Science.
- University of Alberta Botanic Garden.
- Enjoy great views from Edmonton Convention Centre.
- Alberta Railway Museum.
- Shopping and dining West Edmonton Mall.
A: Wingate by Wyndham Edmonton West hotel is a great place to stay for both family vacation, business trips, & weekend getaways. Located only 20 minutes from downtown Edmonton, Wingate by Wyndham Edmonton is close to historic landmarks, dining, parks, and shopping.
A: Edmonton International Airport is just 40 kilometers away from our hotel, less than a half-hour drive via the AB-2 North and AB-216 West. Once here, you're only five minutes from West Edmonton Mall - the second largest of its kind in North America!
A: Elk Island National Park is about 57 KM from Wingate by Wyndham Edmonton. It takes about 45 minutes via Yellowhead Hwy E/Yellowhead Trail and AB-16.