Went there for two nights as a family. Staff was quite helpful and friendly and zero concerns there. However we found common areas and elevators to be dirty on occasions. The room was OK but the sofa bed sheets have likely not been changed just before our stay considering how wrinkled it was. Bath tub was draining quite slowly and toilet had a slight leak. Bedding was fairly comfortable. The pool and waterpark consists in a large slide connected to a pool that could be bigger considering the slide. There was a constant shortage of towels though and we couldn’t bring them to our rooms. Bunch of people actually bathed fully clothed (and not swimwear only). We were not super lucky with the noise level in our rooms considering we had a barking dog across our room and people not really cognizant they are not alone. Not the hotel fault though. Breakfast was subpar. We wanted to try something different from the Hyatt next door where we have been a few times and price wise there was only a 10% difference between both. Would recommend the Hyatt instead.

We booked in here because it had a pool hot tub and water slide, the water slide is down for maintenance and the hot tub, the jets don't work. That's on management and maintenance. The housekeeping, however, deserves five stars, they are incredible.

The hotel was very nice. Unfortunately our remote for the tv didn't work properly in the room though. Also, the pool is only a maximum 5 feet deep (this isn't a negative for me. It's a kids pool. Just an FYI) and the water slide and mushroom waterfall could not be turned off no matter how many times i pushed the button even when noone was using it making sitting by the pool very uninviting. The gym had a universal machine that, while it was able to provide a relatively good full body workout, was in very bad shape and sometimes made me worry if i was going to injure myself (the bars holding the weights definitely needed grease). The complementary breakfast had your standard assortment and was very good. They need more pancake makers though.