Good customer service

Went there for two nights as a family. Staff was quite helpful and friendly and zero concerns there. However we found common areas and elevators to be dirty on occasions. The room was OK but the sofa bed sheets have likely not been changed just before our stay considering how wrinkled it was. Bath tub was draining quite slowly and toilet had a slight leak. Bedding was fairly comfortable. The pool and waterpark consists in a large slide connected to a pool that could be bigger considering the slide. There was a constant shortage of towels though and we couldn’t bring them to our rooms. Bunch of people actually bathed fully clothed (and not swimwear only). We were not super lucky with the noise level in our rooms considering we had a barking dog across our room and people not really cognizant they are not alone. Not the hotel fault though. Breakfast was subpar. We wanted to try something different from the Hyatt next door where we have been a few times and price wise there was only a 10% difference between both. Would recommend the Hyatt instead.

The rooms were good, but the first room i got had a leak, then i got moved and the second room had the light fixtures unscrewed. The staff was very nice and the location was very convenient.